Royal Canin Australia Terms & Conditions Library Offers, Promotions & Competitions

Terms & Conditions Library

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Offers, Promotions & Competitions

View specific offers, promotions and competitions terms and conditions.

If you need to contact us, or have any questions, please use the  online contact form or email our  pet health nutrition line.

ROYAL CANIN® - Dog Lovers Show Brisbane Facebook Competition (Game of Skill)

CONDITIONS OF ENTRY PARTICIPATION

1. This competition (“Competition”) is conducted by Royal Canin® of 15 William street Melbourne VIC 3000 (“Promoter”) in partnership with The Dog Lovers Show (“Dog Lovers Show”).

2. The Competition is a game of skill in which chance plays no part.

3. Entry to the Competition constitutes acceptance of these conditions.

4. The Competition is only open to Eligible Entrants. An "Eligible Entrant" is an individual who:

(i) is a resident of Australia

(ii) is aged 13 years of age, or older;

(iii) is not an employee of the Promoter or any of its related corporations or any of their agencies associated with the Competition; and

(iv) is not a spouse, defacto spouse, parent, child or sibling (whether full, half, step or by adoption) of such an employee.

5. Competition entry opens at 6:00pm on Friday 19/10/18 and ends at 11:59pm on Monday 22/10/18 ("Entry Period"). All times and dates in these conditions are times and dates in Melbourne, Australia AEDT.

FACEBOOK

6. The Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.

7. By entering the Competition, each entrant releases Facebook from any and all liability to the entrant arising in any way from the conduct of the Competition.

8. All information provided by an entrant is provided to the Promoter and not to Facebook. Any queries, comments or complaints about this competition must be directed to the Promoter and not Facebook.

9. Entrants acknowledge that all content posted on Facebook must be in accordance with Facebook terms ( http://www.facebook.com/terms.php).

ENTRY TO THE COMPETITION

10. To enter and be eligible to win, an Eligible Entrant must, during the Promotion Period, complete their entry using their Facebook account in accordance with these Terms (Eligible Entry).

11. An Eligible Entrant may enter as many times as they like.

12. To submit an entry, an entrant must, during the Entry Period:

(i) use a compatible browser to visit   https://www.facebook.com/dogloversshow/ (“Competition Page”) and follow the directions of the Promoter and Dog Lovers Show on how to enter, which will include:

(i) providing a picture and comment on the Competition Page; and

(ii) Eligible Entrant’s country of residence (which must be Australia). (Entry Post).

13. All entrants must ensure that their entries are received by the Promoter during the Entry Period. The Promoter takes no responsibility for late or misdirected entries or for any delays or failures in any delivery service or equipment.

15. An Entry Post must:

a. be personally created by the entrant and be original;

b. not use or incorporate any trade marks, copyright or other intellectual property right owned by a third party unless the entrant has appropriate consent to such use.

c. Most creative entry will win.

16. An Entry Post or any other comments submitted on the Competition Page must not:

a. be offensive or be likely to cause offence to any person or group of persons;

b. depict any person engaged in any activity that might injure that person or any other person;

c. promote or depict illegal or negligent activity;

d. infringe the rights (including intellectual property rights, performer's rights or rights of reputation) of any person, whether as a result of being communicated to the public or otherwise;

e. be defamatory, obscene, pornographic, vulgar, or otherwise unlawful;

f. contain violent or sexual content;

g. include content of a person or persons unless their consent has been obtained;

h. identify minors without written parental consent;

i. have previously been shown to the public or a substantial number of members of the public; or

j. in whole or in part, have been submitted as an entry in any other promotion.

16. A specific Entry Post may be entered in to the Promotion only once and only by one (1) Eligible Entrant.

17. Facebook entries will be deemed accepted at the time of transmission if all mandatory fields are completed. In any dispute relating to whether entries have been received or not will be determined by the Promoter, whose decision is final.

18. Any entry that contains content that the Promoter, in its sole discretion, considers to be incomplete, inaccurate, underage, erroneous, ineligible, offensive, misleading, inappropriate, incomprehensible or otherwise in breach of these terms and conditions will be deemed invalid.

19. It is the entrant’s responsibility to ensure that they make their post “viewable” by the public – the Promoter is not liable if an entrant’s privacy settings prevent their entry from being viewed by the Promoter.

20. If an entrant deletes his or her entry from their Facebook account, or deletes their Facebook account during the term of the Promotion, their entry/entries will also be withdrawn from the Promotion. It is the responsibility of the entrant to ensure that their entry/entries remain published for the duration of the Promotion.

21. Eligible Entrants may only enter the Promotion in their own name and from their own Facebook account.

22. All entries to the Competition may be subject to verification and confirmation by the Promoter. An entrant MUST deliver to the Promoter (by a means determined by the Promoter) copies of any documents the Promoter may request establishing eligibility to enter or win, including evidence of age, residence or identity. The Promoter may make one or more requests for such documents. Once the identity of documents available is established, an entrant must deliver requested copies within 7 days of being asked to do so. At the Promoter's request, an entrant MUST also, within 7 days of being asked, allow the Promoter to inspect and copy the original of any such document.

23. The Promoter may, at its absolute discretion, declare any or all entries made by an entrant invalid if the entrant:

(i) fails to establish their entitlement to enter the Competition to the Promoter's satisfaction; or

(ii) fails to produce items as required by condition 22 or produces items that, in the Promoter's opinion, are illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way; or

(iii) in the Promoter's opinion, tampers with the entry process or benefits from such tampering; or

(iv) in the Promoter's sole discretion, submits an entry that infringes any intellectual property rights or other rights of any person, corporation or entity; or

(v) in the Promoter's opinion, submits an entry which is incomplete, inaccurate, erroneous, ineligible, offensive, misleading, inappropriate or incomprehensible, or otherwise not in accordance with these conditions.

JUDGING AND PRIZES

24. There is three (3) prize packs to be won (for Australian residents only). Each prize pack includes 1 bag of dry ROYAL CANIN® dog food, one box of ROYAL CANIN® Educ (RRP $60), one dog bowl (RRP $14.99), and one Dog Lovers Show double pass entry (admittance for 2 persons RRP $50) to the winner’s closest show venue. The total RRP value of each dog pack is between the value of AUD$155.99– AUD$269.99 (including GST). Prize value will be determined by winner’s selection of dog food and the age and weight of the dog. All prizes are not transferable or exchangeable and are not redeemable for cash.

25. On 23/10/2018, Dog Lovers Show will judge each Eligible Entry on its merits based on creativity. The Eligible Entries will be judged and the three (3) winners determined by the most creative entry, will win the Prize outlined at clause 24.

26. IMPORTANT: No later than 26/10/2018, the Promoter will notify each winner by replying to their winning post on Facebook or Instagram. In order to receive their prize, a winner must, no later than 02/11/2018, notify the Promoter via private Facebook or Instagram message of their first and last names, residential postal address and mobile phone number. If this message is not received by 03/11/18, the winner will forfeit their prize. Forfeited or unclaimed prizes may, at the discretion of the Promoter, be withdrawn unawarded OR awarded to next most creative Eligible Entry in the respective Facebook or Instagram competition thread. The Promoter has the right to ask additional details about the winner’s pet to determine correct ROYAL CANIN® Food is selected.

27. The ROYAL CANIN® dog food will be sent to the eligible winner’s (as per C. 24-26) residential address by no later than 31 January, 2019. The Dog Lovers Show double pass will be emailed to the winner or collected at the door (arrangements to be made with the Dog Lovers Show).  

28. In the event that any prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter, in its complete discretion, may substitute the prize with a prize of equal or greater value.

GENERAL

29. If for any reason the conduct or operation of the Competition is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify or suspend or recommence the Competition.

30. The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) the Promoter or any entrant, (ii) any theft, destruction or unauthorised access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Competition; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this Competition (whether as a result of one of the foregoing causes or otherwise).

31. CAUTION: ANY ATTEMPT TO CAUSE DAMAGE TO ANY WEBSITE OR THE INFORMATION ON ANY WEBSITE ASSOCIATED WITH THIS COMPETITION OR TO OTHERWISE UNDERMINE THE FAIR AND LEGITIMATE OPERATION OF THIS COMPETITION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS. THE PROMOTER RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW IN THE EVENT THAT ANY SUCH ATTEMPT IS MADE, WHETHER OR NOT THAT ATTEMPT RESULTS IN ANY SUCH DAMAGE, INTERFERENCE OR UNDERMINING.

32. All of the Promoter’s decisions are final and no correspondence will be entered into.

33. To the full extent permitted by law, the Promoter, its associated companies and agencies and any of their personnel (the "Relevant Parties") exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any Eligible Entrant in connection with the Competition or Prize, including: (i) any indirect, economic or consequential loss; (ii) any loss arising from the negligence of a Relevant Party; (iii) any liability for personal injury or death. Nothing in these conditions is intended to exclude, restrict or modify an entrant’s rights under the Competition and Consumer Act 2010 or Consumer Guarantees Act 1993.

PRIVACY AND COLLECTION STATEMENT

34. The Promoter (ROYAL CANIN®,we, us or our) collects your personal information via this entry form when you submit an entry to this promotion (Promotion).

We collect this personal information for the purposes of your entry into the Promotion, and to send you marketing communications about our brands, products and/or services. We may also use the personal information you give us to provide prizes, for consumer care and research purposes, and for other purposes, as described in our privacy policy.

We may disclose your personal information to our family of companies and to our vendors or service providers that may use it, in any media for future promotional, marketing and publicity purposes without any further reference or payment to the entrant. These companies may be based overseas, including in Hong Kong, Singapore and the United States. We require these companies to comply with the Australian privacy laws that apply to your personal information.

If we do not collect the personal information you have provided in the entry form, you may not be able to submit a valid entry into the Promotion and may not be able to receive communications about our brands, products and services which may be of interest to you.

Our privacy policy can be viewed at http://www.royalcanin.com.au/footer/terms-conditions-library/privacy-for. Our policy and contains information about:

· How you may access the personal information that is held by us and seek correction of such information; and

· How you may complain about a breach of the Australian or New Zealand Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.

If you need to contact us, or have any questions, please use the online contact form or the other contact details at http://www.royalcanin.com.au/contact-us.

ROYAL CANIN® - 10K Instagram Follower Giveaway

CONDITIONS OF ENTRY PARTICIPATION

1. This competition (“Competition”) is conducted by Royal Canin® of 15 William street Melbourne VIC 3000 (“Promoter”).

2. The Competition is a game of skill in which chance plays no part.

3. Entry to the Competition constitutes acceptance of these conditions.

4. The Competition is only open to Eligible Entrants. An "Eligible Entrant" is an individual who:

(i) is a resident of Australia or New Zealand

(ii) is aged 13 years of age, or older;

(iii) is not an employee of the Promoter or any of its related corporations or any of their agencies associated with the Competition; and

(iv) is not a spouse, defacto spouse, parent, child or sibling (whether full, half, step or by adoption) of such an employee.

5. Competition entry opens at 5:00pm on Wednesday 19/09/18 and ends at 4:00pm on Friday 21/09/18 ("Entry Period"). All times and dates in these conditions are times and dates in Melbourne, Australia AEST.

INSTAGRAM

6. The Competition is in no way sponsored, endorsed or administered by, or associated with, Instagram.

7. By entering the Competition, each entrant releases Instagram from any and all liability to the entrant arising in any way from the conduct of the Competition.

8. All information provided by an entrant is provided to the Promoter and not to Instagram. Any queries, comments or complaints about this competition must be directed to the Promoter and not instagram.

9. Entrants acknowledge that all content posted on Instagram must be in accordance with Instagram terms ( https://help.instagram.com/1188470931252371).

ENTRY TO THE COMPETITION

10. To enter and be eligible to win, an Eligible Entrant must, during the Promotion Period, complete their entry using their Instagram account in accordance with these Terms (Eligible Entry).

11. An Eligible Entrant may enter as many times as they like.

12. To submit an entry, an entrant must, during the Entry Period:

(i) use a compatible browser to visit   https://www.instagram.com/royalcaninanz/  (“Competition Page”) and follow the directions of the Promoter on how to enter, which will include:

(i) providing a comment on the Competition Page explaining how you will treat your pet with our gift

(ii) Tag three other Instagram pet accounts

(iii) Follow @RoyalCaninANZ on Instagram; and

(ii) Eligible Entrant’s country of residence (which must be Australia or New Zealand). (Entry Post).

13. All entrants must ensure that their entries are received by the Promoter during the Entry Period. The Promoter takes no responsibility for late or misdirected entries or for any delays or failures in any delivery service or equipment.

15. An Entry Post must:

a. be personally created by the entrant and be original;

b. not use or incorporate any trade marks, copyright or other intellectual property right owned by a third party unless the entrant has appropriate consent to such use.

c. Most creative entry will win.

16. An Entry Post or any other comments submitted on the Competition Page must not:

a. be offensive or be likely to cause offence to any person or group of persons;

b. depict any person engaged in any activity that might injure that person or any other person;

c. promote or depict illegal or negligent activity;

d. infringe the rights (including intellectual property rights, performer's rights or rights of reputation) of any person, whether as a result of being communicated to the public or otherwise;

e. be defamatory, obscene, pornographic, vulgar, or otherwise unlawful;

f. contain violent or sexual content;

g. include content of a person or persons unless their consent has been obtained;

h. identify minors without written parental consent;

i. have previously been shown to the public or a substantial number of members of the public; or

j. in whole or in part, have been submitted as an entry in any other promotion.

16. A specific Entry Post may be entered in to the Promotion only once and only by one (1) Eligible Entrant.

17. Instagram entries will be deemed accepted at the time of transmission if all mandatory fields are completed. In any dispute relating to whether entries have been received or not will be determined by the Promoter, whose decision is final.

18. Any entry that contains content that the Promoter, in its sole discretion, considers to be incomplete, inaccurate, underage, erroneous, ineligible, offensive, misleading, inappropriate, incomprehensible or otherwise in breach of these terms and conditions will be deemed invalid.

19. It is the entrant’s responsibility to ensure that they make their post “viewable” by the public – the Promoter is not liable if an entrant’s privacy settings prevent their entry from being viewed by the Promoter.

20. If an entrant deletes his or her entry from their Instagram account, or deletes their Instagram account during the term of the Promotion, their entry/entries will also be withdrawn from the Promotion. It is the responsibility of the entrant to ensure that their entry/entries remain published for the duration of the Promotion.

21. Eligible Entrants may only enter the Promotion from their own Instagram account.

22. All entries to the Competition may be subject to verification and confirmation by the Promoter. An entrant MUST deliver to the Promoter (by a means determined by the Promoter) copies of any documents the Promoter may request establishing eligibility to enter or win, including evidence of age, residence or identity. The Promoter may make one or more requests for such documents. Once the identity of documents available is established, an entrant must deliver requested copies within 7 days of being asked to do so. At the Promoter's request, an entrant MUST also, within 7 days of being asked, allow the Promoter to inspect and copy the original of any such document.

23. The Promoter may, at its absolute discretion, declare any or all entries made by an entrant invalid if the entrant:

(i) fails to establish their entitlement to enter the Competition to the Promoter's satisfaction; or

(ii) fails to produce items as required by condition 22 or produces items that, in the Promoter's opinion, are illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way; or

(iii) in the Promoter's opinion, tampers with the entry process or benefits from such tampering; or

(iv) in the Promoter's sole discretion, submits an entry that infringes any intellectual property rights or other rights of any person, corporation or entity; or

(v) in the Promoter's opinion, submits an entry which is incomplete, inaccurate, erroneous, ineligible, offensive, misleading, inappropriate or incomprehensible, or otherwise not in accordance with these conditions.

JUDGING AND PRIZES

24. There is three (3) prizes to be won (for Australian or New Zealand residents only). The Prize includes 1 X $50 prepaid Visa gift card. The total value of each prize is equivalent to $50AUD (including GST) or $50NZD depending on winners country of residence. All prizes are not transferable or exchangeable and are not redeemable for cash.

26. On 24/09/2018, the Promoter will judge each Eligible Entry on its merits based on creativity. The Eligible Entries will be judged and the three (3) winner determined by the most creative entry, will win the Prize outlined at clause 24.

27. IMPORTANT: No later than 25/09/2018, the Promoter will notify each winner by replying to their winning post Instagram. In order to receive their prize, a winner must, no later than 30/09/2018, notify the Promoter via private Instagram message of their first and last names, residential postal address and mobile phone number. If this message is not received by 30/09/18, the winner will forfeit their prize. Forfeited or unclaimed prizes may, at the discretion of the Promoter, be withdrawn unawarded OR awarded to next most creative Eligible Entry in the respective Instagram competition thread.

28. The Visa pre-paid gift card will be sent to the eligible winner’s (as per C. 24-26) residential address by no later than 30/10/18.

29. In the event that any prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter, in its complete discretion, may substitute the prize with a prize of equal or greater value.

GENERAL

30. If for any reason the conduct or operation of the Competition is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify or suspend or recommence the Competition.

31. The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) the Promoter or any entrant, (ii) any theft, destruction or unauthorised access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Competition; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this Competition (whether as a result of one of the foregoing causes or otherwise).

32. CAUTION: ANY ATTEMPT TO CAUSE DAMAGE TO ANY WEBSITE OR THE INFORMATION ON ANY WEBSITE ASSOCIATED WITH THIS COMPETITION OR TO OTHERWISE UNDERMINE THE FAIR AND LEGITIMATE OPERATION OF THIS COMPETITION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS. THE PROMOTER RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW IN THE EVENT THAT ANY SUCH ATTEMPT IS MADE, WHETHER OR NOT THAT ATTEMPT RESULTS IN ANY SUCH DAMAGE, INTERFERENCE OR UNDERMINING.

33. All of the Promoter’s decisions are final and no correspondence will be entered into.

34. To the full extent permitted by law, the Promoter, its associated companies and agencies and any of their personnel (the "Relevant Parties") exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any Eligible Entrant in connection with the Competition or Prize, including: (i) any indirect, economic or consequential loss; (ii) any loss arising from the negligence of a Relevant Party; (iii) any liability for personal injury or death. Nothing in these conditions is intended to exclude, restrict or modify an entrant’s rights under the Competition and Consumer Act 2010 or Consumer Guarantees Act 1993.

PRIVACY AND COLLECTION STATEMENT

35. The Promoter (ROYAL CANIN®,we, us or our) collects your personal information via this entry form when you submit an entry to this promotion (Promotion).

We collect this personal information for the purposes of your entry into the Promotion, and to send you marketing communications about our brands, products and/or services. We may also use the personal information you give us to provide prizes, for consumer care and research purposes, and for other purposes, as described in our privacy policy.

We may disclose your personal information to our family of companies and to our vendors or service providers that may use it, in any media for future promotional, marketing and publicity purposes without any further reference or payment to the entrant. These companies may be based overseas, including in Hong Kong, Singapore and the United States. We require these companies to comply with the Australian privacy laws that apply to your personal information.

If we do not collect the personal information you have provided in the entry form, you may not be able to submit a valid entry into the Promotion and may not be able to receive communications about our brands, products and services which may be of interest to you.

Our privacy policy can be viewed at http://www.royalcanin.com.au/footer/terms-conditions-library/privacy-for. Our policy and contains information about:

· How you may access the personal information that is held by us and seek correction of such information; and

· How you may complain about a breach of the Australian or New Zealand Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.

If you need to contact us, or have any questions, please use the online contact form or the other contact details at http://www.royalcanin.com.au/contact-us.

Terms and Conditions - Pet Plan Birth & Growth Competition 2018

1. Information on how to enter and details of the Pet Plans Birth & Growth Competition (“Promotion”) form part of these Conditions of Entry. Entry into the Promotion is deemed to be an acceptance of these Conditions of Entry. Any entry not complying with these terms and conditions is invalid.
2. The Promotion commences 10am Wednesday 19th September 2018 and entries close at 5:00pm (AEST) on Wednesday 17th October 2018 (“Entry Period”).
3. Entry is open to Australian residents only. Employees (and their immediate families) of the Promoter, or agencies or companies associated with this Promotion, are ineligible to enter (“Eligible Entrant”).
4. The Promotion is advertised online and in print in Australia only.

ENTRY

5. To enter, during the Entry Period, an Eligible Entrant must post a photograph of their puppy or kitten to their personal Instagram account, or to the Pet Plan Australia Facebook Page and must include the hashtags: #PetPlan and #RoyalCaninPerfectStart (“Eligible Entry”).
6. Eligible Entrants who submit an Eligible Entry in accordance with these conditions will receive entry into the Prize Draw.
7. Entry into the Promotion is restricted to only one entry per Eligible Entrant.
8. All entries to the Promotion may be subject to verification by the Promoter. The Promoter will reimburse an entrant for any reasonable costs incurred in complying with this condition. An entrant MUST: deliver to the Promoter (by a means determined by the Promoter) copies of any other documents the Promoter may request establishing eligibility to enter or win, including evidence of age, puppy or kitten ownership, residence or identity. The Promoter may make one or more requests for such documents. Once the identity of documents available is established, an entrant must deliver requested copies within 7 days of being asked to do so. At the Promoter's request, an entrant MUST also, within 7 days of being asked, allow the Promoter to inspect and copy the original of any such document.
9. The Promoter may, at its absolute discretion, declare any or all entries made by an entrant invalid if the entrant: (i) fails to establish their entitlement to enter the Promotion to the Promoter's reasonable satisfaction; or (ii) fails to produce items as required by condition 8 or produces items that, in the Promoter's reasonable opinion, are illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way; or (iii) in the Promoter's reasonable opinion, tampers with the entry process or benefits from such tampering; or (iv) in the Promoter's reasonable opinion, submits an entry which is not in accordance with these Conditions.
10. Entries that are or include obscene, offensive, defamatory, inappropriate, unsuitable, or infringing content as determined by the Promoter at its sole discretion will be deemed invalid, are not acceptable and not eligible to win.
11. The Promoter and its associated agencies or companies accept no responsibility for lost, late, stolen, damaged or misdirected entries. In addition the Promoter is not responsible for entries incorrectly completed/submitted or for problems experienced entering the competition due to technical issues (i.e. computer problems or internet connections).

PRIZE DRAW AND PRIZES

12. The random Prize Draw will be held using all Eligible Entries at 3:00pm (AEST) on 22nd October 2018 at 15 William Street, Melbourne, Victoria. The winner will be randomly drawn. The winner will have their name/s published on 24th October on the website here: http://www.royalcanin.com.au/footer/terms-conditions-library/offers-promotions-competitions.
13. The winner will be contacted after the Prize Draw and asked to provide their details. The deadline for providing this information is 29th October 2018.
14. The winner (being the one Eligible Entrant who submitted the Eligible Entry drawn in the Prize Draw) will win a Prize. The Prize is: six (6) months of the appropriate Royal Canin® canine SPT dry or wet product to a maximum value of $1,960 (canine) or $664 (feline).
a. The Prize provided is determined by Royal Canin consumer care. The winner will need to provide information on their pet so that the correct Prize is provided. Product quantity provided will be based on the recommended feeding guide on the product which forms the Prize, appropriate to the relevant pet’s weight and exercise level.
b. The Promotor takes no responsibility for and the winner holds the Promotor harmless for any harm suffered as a result of providing a Prize on the basis of incorrect information provided by the winner, knowingly or otherwise.
15. The value of the Prize is accurate at the date of commencement of the Promotion. The Promoter accepts no responsibility for any variation in the value of the Prize after that date. The Prize cannot be transferred, exchanged or redeemed for cash. Where a Prize is unavailable, the Promoter retains the right to substitute the prize with a prize of equal or greater value.
16. The maximum total value of all possible Prizes is AUD $1,327.00

WINNER

17. The winner must claim their prize by 2nd November 2018. The Promoter will provide details of how the Prize should be redeemed upon notifying the winner that they have won the prize. Subject to any relevant directions given under legislation regulating the Promotion, if any Prize is not claimed by 2/11/2018, the Promoter will re-award the Prize by carrying out a re-draw commencing at 1.00pm (AEST) on 3/11/2018 at its discretion. Any such new winner/s will be notified via EDM and on our website www.royalcanin.com.au on 4/11/2018.
18. The Promoter’s decision is final.
19. The Promoter and their associated agencies and companies associated with this promotion will take no responsibility for the prize lost or damaged in transit.
20. If for any reason this Promotion is not capable of running as planned, the Promoter reserves the right in its discretion to modify the terms of the Promotion including the prizes and these Conditions of Entry.
21. Any tax liability arising as a result of accepting any prize is the responsibility of the winner.
22. The Promoter and associate agencies accept no responsibility for any breach of contract or any infringement or other violation of copyright or any other intellectual property rights or proprietary rights through the acceptance of entries into this contest and each entrant takes full responsibility for any such claims made in relation to their entry.
23. By submitting an entry, each entrant agrees to assign all rights of the entry to the Promoter and consents to the Promoter using the entry in any manner the Promoter wishes (including modifying, adapting or publishing the entry in whole or in part or not at all), by way of all media, including, without limitation, posting and promoting their entry (whether in original form or a modified or adapted by the Promoter as permitted under this paragraph) on the Promoter’s newsletters and website without payment to the entrant (of royalties, compensation or otherwise).
24. All entries become the property of the Promoter. The entrant hereby assigns irrevocably to the Promoter all right, title and interest (including without limitation the entire copyright, including but not only a present assignment of future copyright) to the results and proceeds of the entrant’s contribution to the Promotion including but not limited to any copyright in the entry sent to the Promoter within the meaning of the Copyright Act 1994 incorporated therein in which the entrant owns copyright.
25. The Promoter and the agencies and companies associated with this Promotion will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using a prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
26. Should an entrant’s contact details change during the promotional period, it is the entrant’s responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter.

PRIVACY

27. By entering this promotion, each participant consents to the Promoter using the entrant’s personal information to administer the Promotion and disclosing the entrant’s personal information to organisations that assist the Promoter with administering the Promotion and announcing the winner, and to third parties as required by law (including authorities that regulate this Promotion). Royal Canin (Royal Canin, we, us or our) collects your personal information via this entry form when you submit an entry to this promotion. We collect this personal information for the purposes of your entry into the Promotion, and to send you marketing communications about our brands, products and/or services. We may also use the personal information you give us to provide prizes, for consumer care and research purposes, and for other purposes, as described in our privacy policy.
28. If we do not collect the personal information you have provided in the entry form, you may not be able to submit a valid entry into the Promotion and may not be able to receive communications about our brands, products and services which may be of interest to you.
29. We may disclose your personal information to our family of companies and to our vendors or service providers. These companies may be based overseas, including in France. We require these companies to comply with the Australian privacy laws that apply to your personal information.
30. Our privacy policy at http://www.royalcanin.com.au/footer/terms-conditions-library/privacy-policy contains information about:

  • How you may access the personal information that is held by us and seek correction of such information; and
  • How you may complain about a breach of the Australia Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.
  • If you need to contact us, or have any questions, please use the online contact form or email our pet health nutrition line.
  • Entrants can access and correct the personal information the Promoter holds about them by contacting the Promoter (or Royal Canin Australia Pty Ltd 1300 301 420).
  • The Promoter is Royal Canin Australia Pty Ltd (ABN 88 092 020 178) (Level 10/15 William Street, Melbourne VIC 3000).

TERMS & CONDITIONS DERMATOLOGY DISCOUNT PROMOTION 2018

Information on how to enter and details of the ROYAL CANIN® Dermatology Discount Promotion 2018 (“Promotion”) form part of these terms and conditions of entry. Entry into the Promotion is deemed to be an acceptance of these terms and conditions. Any entry not complying with these terms and conditions is invalid.

WHO CAN PARTICIPATE

1. There is one (1) component to this Promotion, a game of chance to redeem a random discount (10%, 20%, 30% off) off an Eligible Product in the ROYAL CANIN® Dermatological Range. Eligible Products are: Anallergenic Canine 3kg and 8kg; Hypoallergenic Canine 2kg, 7kg and 14kg; Sensitivity Control Canine 1.5kg, 7kg and 14kg; Skin Support Canine 2kg and 7kg, Anallergenic Feline 2kg and 4kg; Hypoallergenic Feline 2.5kg and 4.5kg; Sensitivity Control Feline 1.5kg and 3.5kg.

2. Entry into the Promotion is only open to Australian residents who purchase an eligible product from the ROYAL CANIN® Dermatological Range from a participating veterinary clinic (“Eligible Entrant”).

3. Employees of the Promoter, the Promoter's associated companies, the Promoter's agencies associated with this competition and their immediate families are ineligible to enter. "Associated companies" includes without limitation, the agents and contractors of the Promoter that are involved in: (a) the promotion or development; and/or (b) the manufacture or distribution of the Promoter's products. By entering the Promotion you represent that you are eligible to enter the Promotion n based on these terms and conditions.

PROMOTION PERIOD

4. The Promotion commences at 12:01am (AEST) on 10 September 2018 and concludes at 11:59pm (AEDT) on 31 December 2018 (“Promotion Period”).

HOW TO ENTER

5. During the Promotion Period, an Eligible Entrant must:

a. purchase an Eligible Product at a participating veterinary clinic to receive a scratchy card (“Scratchy Card”);

b. scratch the Scratchy Card to reveal a random discount amount (10%, 20%, 30% off) (“Discount”)which may be redeemed off of the RRP of the initial purchase of the Eligible Product.

c. The Discount may only be applied to the Eligible Product at the time of purchase and is not valid with any other offer.

INSTANT WIN INFORMATION

7. The total national prize pool is valued at up to RRP$25,599.06 (including GST).

8. Victorian total prize pool is valued up to RRP$5,389.28 (including GST).
New South Wales total prize pool is valued up to RRP$6,736.59 (including GST).
Queensland total prize pool is valued up to RRP$6,736.59 (including GST).
Australian Capital Territory total prize pool is valued up to RRP$1,347.32 (including GST).
Northern Territory total prize pool is valued up to RRP$673.66 (including GST).
South Australia total prize pool is valued up to RRP$673.66 (including GST).
Tasmania total prize pool is valued up to RRP$1347.32 (including GST).
Western Australia total prize pool is valued up to RRP$2,694.64 (including GST).

VALIDATION

9. The Promoter reserves the right to verify the validity of any Scratchy Card before a Discount is provided. If the items required by the Promoter are not received or an Eligible Entrant has not been verified to the satisfaction of the Promoter within the time period reasonably required by the Promoter, the Scratchy Card submitted by the Eligible Entrant will be deemed invalid.

10. The Promoter may, at its absolute discretion, declare any or all Scratchy Cards invalid if the entrant: (i) fails to establish their entitlement to enter the Promotion to the Promoter's reasonable satisfaction; or (ii) in the Promoter's reasonable opinion, tampers with the entry process or benefits from such tampering; or (iii) in the Promoter's reasonable opinion, submits an Scratchy Card which is not in accordance with these terms and conditions.

GENERAL

11. All of the Promoter’s decisions are final and no correspondence will be entered into.

12. If, for any reason outside of the Promoter's control, this Promotion is not capable of running as planned, the Promoter reserves the right in its discretion to cancel, terminate, modify or suspend the Promotion including in respect of the Discount and these terms and conditions. Subject to state lottery approval.

13. Nothing in these terms and conditions is intended to restrict or limit any rights under the Competition and Consumer Act 2010 or any other applicable consumer protection laws. Except for any liability that cannot be excluded by law, the Promoter (including its directors, shareholders, officers, employees, contractors and advisors) and its associated agencies or companies exclude all liability (including negligence) for any loss (including any damage, claim, cost or expense), whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to:

a. lost, late, stolen, damaged or misdirected entries;

b. entries incorrectly completed/submitted;

c. problems experienced entering the Promotion due to technical issues (i.e. computer problems or internet connections);

d. any theft, unauthorised access or third party interference;

e. any tax liability incurred by a winner; or

f. any breach of contract or any infringement or other violation of copyright or any other intellectual property rights or proprietary rights through the acceptance of entries into this contest (each entrant takes full responsibility for any such claims made in relation to their entry).

PRIVACY

14. The Promoter (ROYAL CANIN®, we, us or our) may collect your personal information when you participate in this Promotion.

15. By participating in this Promotion, each participant consents to the Promoter using the Eligible Entrant’s personal information to administer the Promotion and disclosing the Eligible Entrant’s personal information to organisations that assist the Promoter with administering the Promotion, send you marketing communications about our brands, products and/or services and announcing the winner, and to third parties as required by law (including authorities that regulate this Promotion). The Promoter's privacy policy, which forms part of these terms and conditions, can be accessed at http://www.royalcanin.com.au/footer/terms-conditions-library/privacy-policy  and contains information about: 

a. how you may access the personal information that is held by us and request correction of such information; and

b. how you may complain about a breach of Australian Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.

c. Eligible Entrants can access and correct any personal information the Promoter holds about them by contacting the Promoter at privacy@effem.com.

d. The Promoter is ROYAL CANIN® Australia Pty Ltd (ABN 88 092 020 178) (Level 10/15 William Street, Melbourne VIC 3000).

Authorised under NSW; LTPS/18/2669, SA; T18/1350

“Buy One Get One Free” Promotion 

1. This offer (“Offer”) is made by Royal Canin Australia Pty Ltd, ABN 88 092 020 178, of Level 10, 15 William Street, Melbourne, VIC, 3000. (“Promoter”).

2. Offer available only to “Eligible Claimants”. An “Eligible Claimant” is an individual who:

  • is a resident of Australia aged 18 years, or older;
  • between 00:01 12/07/18 and 11:59 30/06/19 (“Qualifying Period”), has purchased a Qualifying Product  from a participating veterinary clinic which offers the Royal Canin “Puppy/Kitten Program”’ (“Qualifying Purchase”) ;  and
  • presents a receipt in respect of the Qualifying Purchase to redeem the Offer between 00:01 12/07/18 and 11:59 30/06/19

3. Qualifying Product

  • The following products are Qualifying Products: ROYAL CANIN® Junior Small Dog 2kg, Junior Small Dog 4kg, Junior Medium Dog 4kg, Junior Medium Dog 10kg, Junior Large Dog 4kg, Junior Large dog 14kg, Mother & Babycat 2kg, Pediatric Growth 2kg, Pediatric Growth 4kg, Neutered Junior Medium Dog 4kg, Neutered Junior Medium Dog 10kg, Neutered Junior Large Dog 4kg, Neutered Junior Large Dog 12kg, Giant Puppy 15kg, Giant Junior 15kg, Mother and Babycat 195g can, Pediatric Growth 100g pouch, Boxer Junior 12kg, German Shepherd Junior 12kg, Golden Retriever Junior 12kg, Labrador Junior 3kg and Labrador Junior 12kg bag.

4. Claiming the Offer constitutes acceptance of these terms and conditions.

5. The Offer is a voucher for one free Qualifying Product, which will be of equal or lesser value to the Qualifying Product purchase as part of the Qualifying Purchase (“Free Bag”). The Promotor reserves the right to determine the Qualifying Product in respect of which the voucher is issued.

6. The Offer expires on and must be redeemed prior to 30 June 2019.

Redemption 

7. The Free Bag may only be redeemed at the veterinary clinic where the Qualifying Purchase was made.

8. Limit of one (1) Free Bag to each Eligible Claimant.. Each Offer and each Free Bag is not transferable and cannot be redeemed: (i) more than once; or (ii) for cash.

PRIVACY

9. The Promoter (Royal Canin, we, us or our) collects your personal information via this entry form when you submit your claim for the Offer. We collect this personal information for the purposes of you claiming the Offer, and to send you marketing communications about our brands, products and/or services in the future, including as part of the Royal Canin Healthy Pets Club. We may also use the personal information you give us for consumer care and research purposes, and for other purposes, as described in our privacy policy.

10. If we do not collect the personal information you have provided in the entry form, you will not be able to claim the free bag and may not be able to receive communications about our brands, products and services which may be of interest to you. We may disclose your personal information to our family of companies and to our vendors or service providers. These companies may be based overseas, including in France or Singapore. We require these companies to comply with the Australian privacy laws that apply to your personal information.

11. Our privacy policy at http://www.royalcanin.com.au/footer/terms-conditions-library/privacy-policy contains information about:

a) How you may access the personal information that is held by us and seek correction of such information; and

b) How you may complain about a breach of the Australian Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.

12. If you need to contact us, or have any questions, please use the online contact form or email consumercare.anz@royalcanin.com or call 1800 622 969.

“Royal Canin Container and Bowl Promotion”

1. This promotion (“Promotion”) is conducted by Royal Canin Australia Pty Ltd ACN 092 020 178 of Level 10, 15 William Street, Melbourne, VIC, 3000. (“Promoter”).

2. The Promotion is open to Eligible Claimants. An “Eligible Claimant” is an individual who:

  • is a resident of Australia aged 18 years and over; and
  • between 01/11/2018 and 21/12/2018 (or while stocks last) (“Qualifying Period”), purchases a Qualifying Product from a participating veterinary clinic which sells the Qualifying Product (“Qualifying Purchase”).

3. Qualifying Product

    The following products are Qualifying Products:

  • ROYAL CANIN® Canine Therapeutic range bags weighing 6kg or more; and
  • ROYAL CANIN® Feline Therapeutic range bags weighing 3kg or more (“Qualifying Product”).

4. Subject to availability, Eligible Claimants who make a Qualifying Purchase in the Qualifying Period will receive a complimentary ROYAL CANIN®-branded container or bowl (“Gift”).

5. Claiming the Gift constitutes acceptance of these terms and conditions.

Redemption 

6. The Gift may only be redeemed at the time of purchase only at participating vet clinics where the Qualifying Purchase was made.

7. Limit of one (1) Gift per Eligible Claimant per Qualifying Purchase. Gifts are not transferable and cannot be redeemed: (i) more than once; or (ii) for cash.

8. To the maximum extent permitted by law, the Promoter shall not be liable for any loss and/or personal injury suffered by or to the Eligible Claimant or their pet/s that occurs as a result of the Eligible Claimant and/or their pet’s/pets’ use of the Gift. 

9. If you need to contact the Promoter, or have any questions regarding the Promotion, please use the online contact form, email consumercare.anz@royalcanin.com or call 1800 622 969.

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