Royal Canin Australia Terms & Conditions Library Offers, Promotions & Competitions

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Offers, Promotions & Competitions

View specific offers, promotions and competitions terms and conditions.

If you need to contact us, or have any questions, please use the  online contact form or email our  pet health nutrition line.

ROYAL CANIN® - Cocker Meet up – Instagram Competition

CONDITIONS OF ENTRY PARTICIPATION

1. This competition (“Competition”) is conducted by Royal Canin® of 15 William street Melbourne VIC 3000 (“Promoter”).

2. The Competition is a game of skill in which chance plays no part. 

3. Entry to the Competition constitutes acceptance of these conditions. 

4. The Competition is only open to Eligible Entrants. An "Eligible Entrant" is an individual who: (i) is a resident of Australia (ii) is aged 13 years of age, or older; (iii) is not an employee of the Promoter or any of its related corporations or any of their agencies associated with the Competition; and (iv) is not a spouse, defacto spouse, parent, child or sibling (whether full, half, step or by adoption) of such an employee. 

6. Competition entry opens at 11:30AM on 30/06/18 and ends at 11:59 hrs on 02/07/18 ("Entry Period"). All times and dates are times and dates in Melbourne, Australia which may be AEST or AEDT depending on the date.

INSTAGRAM

7. The Competition is in no way sponsored, endorsed or administered by, or associated with Instagram.

8. By entering the Competition, each entrant releases Instagram from any and all liability to the entrant arising in any way from the conduct of the Competition.

9. All information provided by an entrant is provided to the Promoter and not to Instagram. Any queries, comments or complaints about this competition must be directed to the Promoter and not Instagram.

10. Entrants acknowledge that all content posted on Instagram must be in accordance with Instagram terms ( https://help.instagram.com/478745558852511).

ENTRY TO THE COMPETITION

11. To enter and be eligible to win, an Eligible Entrant must, just during the Promotion Period, complete their entry using their Instagram account in accordance with these Terms (Eligible Entry).

12. An Eligible Entrant may enter as many times as they like.

13. To submit an entry, an entrant must, during the Entry Period:

(i) use a compatible browser to visit https://www.instagram.com/

(ii) Upload a picture of your Cocker Spaniel at the Melbourne Cockcer Meet up or enjoying a ROYAL CANIN® product to your Instagram account

(iii) use the hashtags #RoyalCaninCocker #MelbourneCockerMeetUp and tag @RoyalCaninANZ.

14. All entrants must ensure that their entries are received by the Promoter during the Entry Period. The Promoter takes no responsibility for late or misdirected entries or for any delays or failures in any delivery service or equipment.

15. Royal Canin  ‘Cocker Meet up` as part of an entry must:

  1. be personally created by the entrant and be original;
  2. not use or incorporate any trade marks, copyright or other intellectual property right owned by a third party unless the entrant has appropriate consent to such use. 

16.Royal Canin ‘Cocker Meet Up` comments submitted as part of an entry must not: 

a) be offensive or be likely to cause offence to any person or group of persons;

b) depict any person engaged in any activity that might injure that person or any other person;

c) promote or depict illegal or negligent activity;

d) infringe the rights (including intellectual property rights, performer's rights or rights of reputation) of any person, whether as a result of being communicated to the public or otherwise;

e) be defamatory, obscene, pornographic, vulgar, or otherwise unlawful;

f) contain violent or sexual content;

g) include content of a person or persons unless their consent has been obtained;

h) identify minors without written parental consent;

i) have previously been shown to the public or a substantial number of members of the public; or

j) in whole or in part, have been submitted as an entry in any other promotion. 

17. Instagram entries will be deemed accepted at the time of transmission if all mandatory fields are completed. In any dispute relating to whether entries have been received or not will be determined by the Promoter, whose decision is final.

18. Any entry that contains content that the Promoter, in its sole discretion, considers to be incomplete, inaccurate, underage, erroneous, ineligible, offensive, misleading, inappropriate, incomprehensible or otherwise in breach of these terms and conditions will be deemed invalid.

19. It is the entrant’s responsibility to ensure that they make their post “viewable” by the public – the Promoter is not liable if an entrant’s privacy settings prevent their entry from being viewed by the Promoter.

20. If an entrant deletes his or her entry from their Instagram account, or deletes their Instagram account during the term of the Promotion, their entry/entries will also be withdrawn from the Promotion. It is the responsibility of the entrant to ensure that their entry/entries remain published for the duration of the Promotion.

21. Eligible Entrants may only enter the Promotion in their own name and from their own Instagram account.

22. All entries to the Competition may be subject to verification and confirmation by the Promoter. An entrant MUST deliver to the Promoter (by a means determined by the Promoter) copies of any documents the Promoter may request establishing eligibility to enter or win, including evidence of age, residence or identity. The Promoter may make one or more requests for such documents. Once the identity of documents available is established, an entrant must deliver requested copies within 7 days of being asked to do so. At the Promoter's request, an entrant MUST also, within 7 days of being asked, allow the Promoter to inspect and copy the original of any such document.

23. The Promoter may, at its absolute discretion, declare any or all entries made by an entrant invalid if the entrant: (i) fails to establish their entitlement to enter the Competition to the Promoter's satisfaction; or (ii) fails to produce items as required by condition 22 or produces items that, in the Promoter's opinion, are illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way; or (iii) in the Promoter's opinion, tampers with the entry process or benefits from such tampering; or (iv) in the Promoter's sole discretion, submits an entry that infringes any intellectual property rights or other rights of any person, corporation or entity; or (v) in the Promoter's opinion, submits an entry which is incomplete, inaccurate, erroneous, ineligible, offensive, misleading, inappropriate or incomprehensible, or otherwise not in accordance with these conditions.

JUDGING AND PRIZES

24. There is 1 prize, in total to be won, the winner will receive 3 months of Cocker Spaniel breed specific food (6 X 3kg bags maximum value of $240 RRP) and a free grooming session (to the maximum value of $100) from Best Friends Pet Care SuperCentre. Exact redemption details and valid dates of the grooming session will be as per instruction on the voucher. The maximum total prize is valued at $340 (including GST).

25. The Promoter will judge the contest on 04/07/2018 in each entry individually on their merits based on creativity. The valid Eligible Entrant who is judged to be the most creative, will win 3 months of free food and a free grooming session from Best Friends Maribrynong.

26. IMPORTANT: No later than 14/07/2018, the Promoter will notify each winner by replying to their winning post on Instagram. In order to receive their prize, a winner must, no later than 11/07/2018, notify the Promoter via private Instagram message of their email address and mobile phone number. If this message is not received by 11:59 hrs 11/07/18, the winner will forfeit their prize. Forfeited or unclaimed prizes may be withdrawn unawarded OR may be awarded to next most creative entry, the discretion of the judges.  

GENERAL

27. If for any reason the conduct or operation of the Competition is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify or suspend or recommence the Competition.

28. The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) the Promoter or any entrant, (ii) any theft, destruction or unauthorised access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Competition; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this Competition (whether as a result of one of the foregoing causes or otherwise).

29. CAUTION: ANY ATTEMPT TO CAUSE DAMAGE TO ANY WEBSITE OR THE INFORMATION ON ANY WEBSITE ASSOCIATED WITH THIS COMPETITION OR TO OTHERWISE UNDERMINE THE FAIR AND LEGITIMATE OPERATION OF THIS COMPETITION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS. THE PROMOTER RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW IN THE EVENT THAT ANY SUCH ATTEMPT IS MADE, WHETHER OR NOT THAT ATTEMPT RESULTS IN ANY SUCH DAMAGE, INTERFERENCE OR UNDERMINING.

30. All of the Promoter’s decisions are final and no correspondence will be entered into.

31. To the full extent permitted by law, the Promoter, its associated companies and agencies and any of their personnel (the "Relevant Parties") exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any Eligible Entrant in connection with the Competition or Prize, including: (i) any indirect, economic or consequential loss; (ii) any loss arising from the negligence of a Relevant Party; (iii) any liability for personal injury or death. Nothing in these conditions is intended to exclude, restrict or modify an entrant’s rights under the Competition and Consumer Act 2010.

PRIVACY AND COLLECTION STATEMENT

32. The Promoter (ROYAL CANIN®, we, us or our) collects your personal information via this entry form when you submit an entry to this promotion (Promotion). 

We collect this personal information for the purposes of your entry into the Promotion, and to send you marketing communications about our brands, products and/or services.  We may also use the personal information you give us to provide prizes, for consumer care and research purposes, and for other purposes, as described in our privacy policy.

We may disclose your personal information to our family of companies and to our vendors or service providers that may use it, in any media for future promotional, marketing and publicity purposes without any further reference or payment to the entrant.  These companies may be based overseas, including in Hong Kong, Singapore and the United States. We require these companies to comply with the Australian privacy laws that apply to your personal information.

If we do not collect the personal information you have provided in the entry form, you may not be able to submit a valid entry into the Promotion and may not be able to receive communications about our brands, products and services which may be of interest to you.

  • Our privacy policy can be viewed at  http://www.mars.com/global/policies/privacy/pp-australia-en.aspx contains information about:
  • How you may access the personal information that is held by us and seek correction of such information; and
  • How you may complain about a breach of the Australian Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.

If you need to contact us, or have any questions, please use the online contact form or the other contact details at http://www.mars.com/australia/en/about-mars/contact-us.aspx

 

ROYAL CANIN® - My Royal Canin Study Buddy (Game of Skill)

CONDITIONS OF ENTRY PARTICIPATION

  1. This competition (“Competition”) is conducted by Royal Canin® of 15 William street Melbourne VIC 3000 (“Promoter”).
  2. The Competition is a game of skill in which chance plays no part. 
  3. Entry to the Competition constitutes acceptance of these conditions. 
  4. The Competition is only open to Eligible Entrants. An "Eligible Entrant" is an individual who: (i) is a resident of Australia or New Zealand (ii) is aged 13 years of age, or older; (iii) is not an employee of the Promoter or any of its related corporations or any of their agencies associated with the Competition; (iv) is not a spouse, defacto spouse, parent, child or sibling (whether full, half, step or by adoption) of such an employee; and (v) is, at the time of entry, enrolled as a post-secondary student studying at a veterinary school in Australia or New Zealand.
  5.  Competition entry opens at 11:59 hrs on 01/06/18 and ends at 11:59 hrs on 30/06/18 ("Entry Period"). All times and dates are times and dates in Melbourne, Australia which may be AEST or AEDT depending on the date.

FACEBOOK

  1. The Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.
  2. By entering the Competition, each entrant releases Facebook from any and all liability to the entrant arising in any way from the conduct of the Competition.
  3. All information provided by an entrant is provided to the Promoter and not to Facebook. Any queries, comments or complaints about this competition must be directed to the Promoter and not Facebook.
  4. Entrants acknowledge that all content posted on Facebook must be in accordance with Facebook terms (http://www.facebook.com/terms.php).

 

ENTRY TO THE COMPETITION

  1. To enter and be eligible to win, an Eligible Entrant must, just during the Promotion Period, complete their entry using their Facebook account in accordance with these Terms (Eligible Entry).
  2.  An Eligible Entrant may enter as many times as they like.
  3. To submit an entry, an entrant must, during the Entry Period: (i) use a compatible browser to visit their relevant University Royal Canin Facebook Group (Group); (ii) follow the directions to upload a photo and post in the comments section of the post  to “Tell us how your pet helps you study” (Entry Post) per the instructions  posted in the Group; (iii)  use the hashtag #myroyalcaninstudybuddy somewhere in the Entry Post; (iv) identify the University.
  4. All entrants must ensure that their entries are received by the Promoter during the Entry Period. The Promoter takes no responsibility for late or misdirected entries or for any delays or failures in any delivery service or equipment.

 

  1.  Each Entry Post must:
    1. be personally created by the entrant and be original;
    2. not use or incorporate any trade marks, copyright or other intellectual property right owned by a third party unless the entrant has appropriate consent to such use. 
    3. not contain any images that are anthropomorphic (i.e. display animals in costume or with any attributed human traits)
  2. Each Entry Post must not: 
  3. be offensive or be likely to cause offence to any person or group of persons;
  4. depict any person engaged in any activity that might injure that person or any other person;
  5. promote or depict illegal or negligent activity;
  6. infringe the rights (including intellectual property rights, performer's rights or rights of reputation) of any person, whether as a result of being communicated to the public or otherwise;
  7. be defamatory, obscene, pornographic, vulgar, or otherwise unlawful;
  8. contain violent or sexual content;
  9. include content of a person or persons unless their consent has been obtained;
  10. identify minors without written parental consent;
  11. have previously been shown to the public or a substantial number of members of the public; or
  12. in whole or in part, have been submitted as an entry in any other promotion. 
  13. A specific  Entry Post may be entered in to the Promotion only once and only by one (1) Eligible Entrant. In the event that a ‘My Royal Canin Study Buddy` comment is entered more than once, the first entry received will be the only valid entry.
  14. Facebook entries will be deemed accepted at the time of transmission if all mandatory fields are completed. In any dispute relating to whether entries have been received or not will be determined by the Promoter, whose decision is final.
  15. Any entry that contains content that the Promoter, in its sole discretion, considers to be incomplete, inaccurate, underage, erroneous, ineligible, offensive, misleading, inappropriate, incomprehensible or otherwise in breach of these terms and conditions will be deemed invalid.
  16. It is the entrant’s responsibility to ensure that they make their post “viewable” by the public – the Promoter is not liable if an entrant’s privacy settings prevent their entry from being viewed by the Promoter.
  17. If an entrant deletes his or her entry from their Facebook account, or deletes their Facebook account during the term of the Promotion, their entry/entries will also be withdrawn from the Promotion. It is the responsibility of the entrant to ensure that their entry/entries remain published for the duration of the Promotion.
  18. Eligible Entrants may only enter the Promotion in their own name and from their own Facebook account.
  19. All entries to the Competition may be subject to verification and confirmation by the Promoter. An entrant MUST deliver to the Promoter (by a means determined by the Promoter) copies of any documents the Promoter may request establishing eligibility to enter or win, including evidence of age, residence or identity. The Promoter may make one or more requests for such documents. Once the identity of documents available is established, an entrant must deliver requested copies within 7 days of being asked to do so. At the Promoter's request, an entrant MUST also, within 7 days of being asked, allow the Promoter to inspect and copy the original of any such document.
  20. The Promoter may, at its absolute discretion, declare any or all entries made by an entrant invalid if the entrant: (i) fails to establish their entitlement to enter the Competition to the Promoter's satisfaction; or (ii) fails to produce items as required by condition 22 or produces items that, in the Promoter's opinion, are illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way; or (iii) in the Promoter's opinion, tampers with the entry process or benefits from such tampering; or (iv) in the Promoter's sole discretion, submits an entry that infringes any intellectual property rights or other rights of any person, corporation or entity; or (v) in the Promoter's opinion, submits an entry which is incomplete, inaccurate, erroneous, ineligible, offensive, misleading, inappropriate or incomprehensible, or otherwise not in accordance with these conditions.

 

JUDGING AND PRIZES

  1. There are 3 grand prizes to be won. Each grand prize consists of three months-worth of free food for one pet from the ROYAL CANIN® range up to the value of $500 RRP in total and including postage to the winner’s designated address within Australia or New Zealand (Grand Prize). Where a therapeutic diet is selected by the winner for their participating pet, a prescription from their veterinarian will be required.  In addition, one prize will be awarded to one Eligible Entrant from each of the following universities:

The University of Melbourne
The University of Sydney
The University of Adelaide
The University of Queensland
James Cook University
Charles Sturt University
Murdoch University
Massey University (NZ)

Each of these prizes will consist of a prize pack to the value of $100

  1. The Promoter will judge each Eligible Entry by 06/07/2018 on its merits based on creativity. The 3 Eligible Entrants whose Eligible Entries are judged to be the most creative, will each win a Grand Prize. The Eligible Entrant from each of the Relevant Universities whose Eligible Entry is judged to be the most creative will each win a University Prize, provided he or she has not won a Grand Prize (in which case the University Prize will go to the next most creative Eligible Entry).
  2. IMPORTANT: No later than 06/07/2018, the Promoter will notify each winner by replying to their winning post on Facebook. In order to receive their Grand Prize or University Prize, a winner must, no later than 11:59hrs on 10/07/2018, notify the Promoter via private Facebook message of their first and last names, postal address and mobile phone number. If this message is not received by 11:59 hrs 10/07/18, the winner will forfeit their Grand Prize or University Prize. Forfeited or unclaimed prizes may, at the discretion of the Promotor, be withdrawn unawarded OR awarded to next most creative Eligible Entry, as determined by the Promotor.  The Promotor may also require each winner to provide evidence that he or she is enrolled as a post-secondary student studying at a veterinary school in Australia or New Zealand). Refusal to provide such evidence may result in the Promotor deeming that the individual is not an Eligible Entrant.

 GENERAL

  1. If for any reason the conduct or operation of the Competition is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify or suspend or recommence the Competition.
  2. The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication sent to (or by) the Promoter or any entrant, (ii) any theft, destruction or unauthorised access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Competition; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this Competition (whether as a result of one of the foregoing causes or otherwise).
  3. CAUTION: ANY ATTEMPT TO CAUSE DAMAGE TO ANY WEBSITE OR THE INFORMATION ON ANY WEBSITE ASSOCIATED WITH THIS COMPETITION OR TO OTHERWISE UNDERMINE THE FAIR AND LEGITIMATE OPERATION OF THIS COMPETITION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS. THE PROMOTER RESERVES THE RIGHT TO SEEK DAMAGES TO THE FULLEST EXTENT PERMITTED BY LAW IN THE EVENT THAT ANY SUCH ATTEMPT IS MADE, WHETHER OR NOT THAT ATTEMPT RESULTS IN ANY SUCH DAMAGE, INTERFERENCE OR UNDERMINING.
  4. All of the Promoter’s decisions are final and no correspondence will be entered into.
  5. To the full extent permitted by law, the Promoter, its associated companies and agencies and any of their personnel (the "Relevant Parties") exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any Eligible Entrant in connection with the Competition or Prize, including: (i) any indirect, economic or consequential loss; (ii) any loss arising from the negligence of a Relevant Party; (iii) any liability for personal injury or death. Nothing in these conditions is intended to exclude, restrict or modify an entrant’s rights under the Competition and Consumer Act 2010.

 

 

PRIVACY AND COLLECTION STATEMENT

  1. The Promoter (ROYAL CANIN®, we, us or our) collects your personal information via this entry form when you submit an entry to this promotion (Promotion). 

We collect this personal information for the purposes of your entry into the Promotion, and to send you marketing communications about our brands, products and/or services.  We may also use the personal information you give us to provide prizes, for consumer care and research purposes, and for other purposes, as described in our privacy policy.

We may disclose your personal information to our family of companies and to our vendors or service providers that may use it, in any media for future promotional, marketing and publicity purposes without any further reference or payment to the entrant.  These companies may be based overseas, including in Hong Kong, Singapore and the United States. We require these companies to comply with the Australian privacy laws that apply to your personal information.

If we do not collect the personal information you have provided in the entry form, you may not be able to submit a valid entry into the Promotion and may not be able to receive communications about our brands, products and services which may be of interest to you.

Our privacy policy can be viewed at http://www.royalcanin.com.au/footer/terms-conditions-library/privacy-policy contains information about:

  • How you may access the personal information that is held by us and seek correction of such information; and
  • How you may complain about a breach of the Australian Privacy Principles, or a registered privacy code that binds us, and how we will deal with such a complaint.

If you need to contact us, or have any questions, please use the online contact form or the other contact details at http://www.royalcanin.com.au/contact-us

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