Royal Canin Australia Animal First Club Vet Clinic Animal First Club FAQ

Animal First Club

How do I sign-up for the Vet Clinic Animal First Club?

Once you have received your Vet Clinic Animal First Club card from a participating vet clinic outlet, click here to sign up. Once you have filled in the sign up form, you will receive an email with your membership ID number. Please write this membership ID number on the back of your 'Buy 10 Get 1 Free' card. 

 

I have already registered my card but cannot remember my membership ID number, how do I find this out?

Please click here to retrieve your membership number. 

 

Where can I get a card?

You can get a 'Buy 10 Get 1 Free' Animal First Club card from participating vet clinics only. If you would like a list of participating Animal First Club vet clinic outlets in your area simply email consumercare.anz@royalcanin.com. We will then email you back within 3-5 business working days.  

 

Where can I use my 'Buy 10 Get 1 Free' Animal First Club card?

You can use your 'Buy 10 Get 1 Free' Animal First Club card at any participating vet clinic. All purchases must be made from the same (your nominated) outlet. If you would like a list of your nearest participating vet clinic outlets simply email consumercare.anz@royalcanin.com. We will then email you back within 3-5 business working days.

 

Can I use or get a 'Buy 10 Get 1 Free' Animal First Club card at pet stores?

The 'Buy 10 Get 1 Free' Animal First Club card is only available at participating vet clinics. If you would like a list of your nearest participating vet clinic outlets simply email consumercare.anz@royalcanin.com. We will then email you back within 3-5 business working days.

I heard there was a change in the 'Buy 10 Get 1 Free' Animal First Club program offer? 

From 19 August 2013, the Animal First Club and its ‘Buy 10 Get 1 Free’ card are no longer available in pet stores. 

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